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Customer Service: craftellery@gmail.com - 07305937560
Free shipping for orders over £50.
Product Details
xPLEASE READ THE DESCRIPTION BEFORE ORDERING.
This listing is for Ceramic Ornament or MDF Wooden Round Christmas Ornament.
DETAILS OF THE PRODUCT.
Type: Ceramic Ornament with gold cord to hang
Size: 7cm in diameter
Thickness: 3mm
Printed on both sides of the ornament
Type: MDF Round Ornament with red ribbon to hang
Size: 8cm in diameter
Thickness: 3mm
Printed on both sides of the ornament
Ordering Instructions:
Please provide the pet's name in the personalisation box, and then send a photo by clicking the upload button.
Please note that this is a handmade product so there may be slight differences between the actual product and the listing photo. Your photo or design will be sublimated to the Ceramic or MDF ornament.
If you have any problem with the product, please do not hesitate to contact us. We are happy to refund if there's fault with the product. We can only issue a refund once the faulty product returned to us.
If you have any design in your mind, please contact us so we can discuss, preview/proofs available upon request.
SHIPPING DETAILS:
For a rush order (faster time till dispatch) please purchase our rush order listing with your order. This does not change the estimated delivery timescale.
Estimated delivery timescales are:
UK 3-5 working days from dispatch.
Worldwide 14-28 working days from dispatch, customs permitting.
Once items have been dispatched and are in the hands of the relevant postal services we are unable to influence their progress.
Thank you for visiting our shop!
Shipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Choosing a selection results in a full page refresh.